Reimage Refund Policy
Reimage provides a 100% money back guarantee if, at any time during the first 30 days after purchasing the Reimage product, you are not satisfied with the product or are unwilling to continue conducting business with Reimage.
In order to obtain a refund, you must "undo" the repairs provided by the Reimage program. This can be done by going to the Add/Remove programs and choosing Reimage Repair. From there you can choose to:
- Remove Reimage application
- Revert changes
- Revert and remove Reimage
All options reside under the uninstall wizard, however, for a refund, only option B is necessary. Additionally, after you have run the "undo" function to return your machine to its original state, you must formally request a refund from Reimage via our support page, under the Billing and invoices section.
During the course of the refund request, you must maintain contact with Reimage and comply with Reimage's requests regarding the removal of the Reimage product from your computer. This includes removing software and files from your machine and other steps that will remove the Reimage product from your machine and return your desktop, laptop or other Reimage supported machine to its former state - even in the event that the prior condition of the machine was an undesirable one.
The 30 day refund period begins from the immediate Date of Purchase, and the License Key expires one year from Date of Purchase.
In the event that you cannot perform the undo function for any reason, Reimage will address the issue on a case by case basis.
If a purchase was made on an unsupported machine and/or a repair has not taken place during any time period, Reimage will address the issue on a case by case basis, and may provide a refund after the 30 day refund period.